Acapulco in Moreno Valley

Received and shipment from CA to TX. Box was tampered with. Tape cut and resealed. One item missing. 1 item missing. Had to file a claim for $110. Main ups office gave the run-around. Told me contact store for resolve.

Came to drop off a package I was returning to amazon. They treated me very nicely and were helpful. There was a bit of a line but they hustled and got it down quick.

Great service. Been a client for 2 years and very pleased.

Horrible experience had a grandfather clock shipped from this store when I received my item it was completely damaged the glass on the grandfather clock was broken on both sides (shattered everywhere) very disappointed!

I has to drop off some return packages to amazon. The guy at the store was nice and helpful. The trip was quick and easy.

Even thou these stores are not company owned. UPS should ultimately be responsible for the day to day operation.I was there a few weeks ago to drop off a pre-labeled parcel' The store never opened .No excuse on the door. The next day i went to another location and the associate there was very friendly,understanding and professional.

DON'T GO HERE! Horrible customer service. Took them 3 days to contact me to tell me they weren't shipping the Christmas gifts because one of them was a 'hover board' type scooter. After contacting both UPS corporate and a manager for another store, UPS declared that they could send the scooter, the manager then argued with me telling me that 'the store that shipped it was in violation of policy' how can corporate UPS, a district manager and another store manager all be wrong and this store be right. This place should be sold back to UPS corporate.

My package was delivered damaged. Filed a claim that was to be taken care of by end of JanuaryAfter 1 week of run around I picked up the check from a crumpy Mgr. after 20 minutes of waiting I inquired about the delay. He was upset because he was picking up to much work after being sick for 4 days. Took my check to the bank and that check is NFS!!!!!Went right back to that UPS store to get my Cash. Nothing but attitude from that guy!

Had a ton of paperwork to get notarized. Got in there about 45 minutes before closing to fill everything out. The paperwork took longer than expected and I was afraid the two employees would kick me out at closing time. Not at all! Jeremy was a sweetheart. Excellent customer service!!! He notarized everything for me, helping me along the way. His co-worker Robert was the same way. Excellent customer service!!! No rushing me to get me out the door. No attitude or anything negative. Just friendly smiles from both, patience that was greatly appreciated, and they even looked up the next place I had to go and gave me directions! I don’t care what anyone says- these gentlemen are excellent at what they do, and how they treat customers. I would go out of my way to conduct business with them! Thank you Jeremy and Robert! You both are AWESOME!

They are always friendly, helpful and informative. They go the extra mile to help you.

Parking lot sucks but it's always " in and out" when I get inside.

So I went in to see how much this store would charge me for shipping, I made a custom box. They "measured" it extremely oversized. I'm ok with the 31 x 21 but the 4"? Seriously Lady learn how to use a measuring tape. Even rounding up It would be a max of 3". This is absolutely horrible 4"? This is the quote you gave me. Label Cost online is $32 you charged me $41 which I assume is from the extra inch You ADDED FROM THIN AIR. Even With the bulge the Widest dimension of the Box at that point would only be 2.5 Inches.. NO WHERE NEAR 4". I even Added a 1/4 lb to the online label.. With Discount CODE "EASY" it went from $32.68 to $26.14 SAVE YOURSELVES SOME TIME AND MONEY DON"T GO HERE<PRINT YOUR LABELS ONLINE AND DROP OFF AT A CORPORATE CENTER NOT A FRANCHISEE THAT RIPS IT"S CUSTOMERS OFF>

Terrible location!!! I dropped a package off which were $500 shoes I sold on StockX and the package disappears!! The package never started tracking and still has not tracked in 10 days!! The store manager Mike claims they are not liable for any packages and pretty much told me sorry about your luck! Worst service ever and no effort to help solve the issue. UPS has an automated system and it won’t let me file a claim online!! If I could give 0 stars I would, do not trust this store!!! Employees are very unprofessional and the store is not organized, management needs to be retrained.

The employee couldn't even take a second to say anything to me. He was too busy talking with one of his friends. He even dropped one of my boxes as I Ieft. Terrible UPS, going to another one next time.

Good customer service at this location.

This is the worst ups store I've ever been too. Slow, not helpful, and systems are always down. Don't waste your time

Wrong time posting saying closing at 3pm on Sunday but at 2:30pm, no one at location and close

Clean business. Staff knowledgeable and helpful. Parking can be difficult

Prompt efficient service. I’ve had no issues.

Having been a MoVal resident for over 12 years, I've visited this Moreno Valley UPS Store at least 40 times. I've both dropped off packages and shipped parcels with them, and every time I have received very good service. A good friend also uses the PO Box service, which is very convenient, as it is an actual physical address (as opposed to a "P.O. Box #) -- which some shippers won't send packages without a physical/street address. I would highly recommend this UPS Store.p.s. Some of the reviews here are of UPS, not of the UPS Store -- please keep in mind that they are not the same entity. Please consider this when reading the reviews, and the authors should move the review to the appropriate location.

Not sure if the hours are affected due to COVID-19, but this location is closed on Sunday.

Always super satisfied with the customer service. They are fast, efficient and very helpful to answer any questions that I ask. I give this store an all thumbs up for sure.

This location always gives the BEST customer service, always!

I am very upset with the service of delivery. I paid $16.00 to have my packaged sent to my daughter in Arizona and she still has not received her package. First, the girl tells me that I didn't need to put an apartment number (and I did). Second, she tells me that it will be delivered on Tuesday (it was not). Third, they said there was an attempt to deliver and they did not even go to the door. We are better off going to post office.

Friendly staff love going here and dropping off packages. Great customer service :)

Service was good. Documents were faxed while several attempts because the receiver was busy.

Drove to this location since it said it was open on Sundays. Most other locations are closed Sunday. When I got here store was closed. Paper on door had different hours than what's posted online.

Brought in packages on two different occasions went by smoothly and easily. No problem!

after two weeks (vary late) UPS man left large package at my front door, without knocking. the box was torn, and they were over a week late. horrible service. I had already cancelled order from Amazon.

Website says they are open Saturdays but they are not.